Want to know why Infinity is the call analytics platform of choice for major banks and FSIs?
Money talks. Tune in with Infinity’s financial services call tracking
Infinity shows you what leads customers to get eyes on your products. By automatically monitoring 100% of your calls and matching them to their source, it will help you improve conversations between customers and agents, and deliver experiences that inspire confidence in your solutions.
Sharpen your marketing and maximise ad returns
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Strengthen your relationships with customers
Build a team of sales and support superstars
Nail compliance-friendly growth
Infinity has led to a clearly trackable improvement in the efficiency of our marketing spend and influenced what we're spending our budget on.
Matthew Collett, Marketing Director
Before the call
Infinity call tracking will show you which campaigns and keywords are leading to conversations about products. You’ll be able to see which marketing tactics you can bank on, and which you can drop to make sure your budget works as hard as it can.
During the call
By levelling up your call monitoring, Conversation Analytics will feed you the intel you need to deepen your understanding of customers and your agents. You’ll hear the unfiltered truth on your team’s strengths and weaknesses, and work on delivering the experiences that encourage new accounts to be opened.
You’ll also be able to rest easy knowing QA is taken care of, and the breaches you’d usually miss with manual monitoring are flagged in real time. Satisfying the most stringent of auditors and nailing compliance-friendly growth will be a walk in the park.
After the call
Smart Match pinpoints your most valuable calls and tells you how to drive more of them so you can keep your marketing spend on the money. With it, you can maximise the return you get on every penny you spend on advertising.
I've used a lot of call tracking platforms and found Infinity to be the best all-round solution.
Thomas Rowley
Digital Campaign Manager
Key features for financial services
Scorecards
Build a team of sales and service superstars
Custom-built scorecards will help you deepen your understanding of your customers and agent performance. Uncovering the tips and tactics that will help your team provide better experiences and foster confidence in your solutions has never been so easy!
Data redaction
Private details stay private
Conversation Analytics detects and removes sensitive information like addresses and card numbers, so you can monitor calls without compromising privacy.
PCI and ISO 27001 certified
Security you can bank on
Infinity is the only ISO27001 certified call tracking and analytics provider. And we're PCI DSS Level 1 certified too.
Missed call alerts
Never miss an opportunity again
Infinity’s financial services call tracking flags when a call gets missed and automatically sends your team the details they need to get a caller back on the line.
Peak time
Track peak call times
See when car buyers get in touch then fine tune your marketing schedule and rotas to make sure hot leads aren’t left to go cold.
Spotlight
Discover trends before they become old news
Automatically highlight conversation trends before you know you have them. Discover more about what customers want, and use your findings to:
- Improve service
- Create relevant products
- Operate more efficiently
Call Outcomes
See the keywords that lead to account creation
Pinpoint the keywords or phrases that drive the outcomes you care about the most. With Infinity you can connect marketing tactics and sales scripts to purchases so you can double down on what works best and:
- Attribute outcomes to paid social and search activity
- Identify traits of successful calls to train your team
- Optimise marketing tactics for improved ROI
Visitor trace
Arm your agents
See what happens before customers pick up the phone with call tracking. Feed your team this intel in real-time to help them identify upsell opportunities and sell more.
Missing something?
Our products are regularly updated and new features can be suggested via your customer success representative.
Being able to track phone calls like clicks to our website has provided such important information to making future decisions on our marketing campaigns.
Greg Harter
Marketing Manager
New to the world of financial services call analytics?
If you’re keen to learn how call tracking and Conversation Analytics will help you save a ton of time and nail compliance-friendly growth, check out these quick guides.
Call monitoring for contact centres
Get tips on how to improve QA and service standards in your contact centres. Discover how
Call monitoring for marketers
Learn how to optimise marketing spend with call data. Grab your cheat sheet
Consumer Duty – your guide to getting ready
Discover why always-on call monitoring is a must have for FSI businesses. Find out more